Account Suspension for Non-Payment

SOFTRE terms of service violations for non-payment

SOFTRE treats policy and Trems of Service (ToS) violations very seriously in order to protect the interests of our company, resources, and regulatory compliance.

This page describes how Service Violation may affect access to your Services and Cloud resources and provides best practices to ensure a quick recovery in case of a Project resource suspension.

SOFTRE terms of service violations for non-payment

SOFTRE treats policy and Trems of Service (ToS) violations very seriously in order to protect the interests of our company, resources, and regulatory compliance.

This page describes how Service Violation may affect access to your Services and Cloud resources and provides best practices to ensure a quick recovery in case of a Project resource suspension.

Cloud Billing account suspension

SOFTRE’s services related to billing accounts may be suspended due to violations of SOFTRE terms of service, Service Level Agreement, missed payments, or for suspected fraud. If a Cloud Billing account is suspended then all SOFTRE resources attached to that Cloud Billing account along with services or products linked to the account are suspended as well.

If your Billing account remains suspended for a period more than 30 days, some resources might be removed from the projects associated with your account, marked for termination

Cloud Billing account suspension

If your Billing account remains suspended for a period more than 30 days, some resources might be removed from the projects associated with your account, marked for termination

Removed resources are not recoverable and will be permanently lost

Suspension means that you will no longer have access to your SOFTRE products and services, and all ongoing services will be put on hold for non-payment, preventing further updates.

Please note hosting accounts will incur instance restoration charges applicable at $50 per instance after suspension.

While suspended, your accounts remain in our billing cycle but also applicable for additional restoration charges (with interest for late payments as per agreement).

Post suspension, you will have 30 days to make payment to reactivate your account.

If not done so, your account will be subjected to termination.

Termination of account means your account will lose all of the data stored in your instances which is irreversible.

Removed resources are not recoverable and will be permanently lost

Suspension means that you will no longer have access to your SOFTRE products and services, and all ongoing services will be put on hold for non-payment, preventing further updates.

Please note hosting accounts will incur instance restoration charges applicable at $50 per instance after suspension.

While suspended, your accounts remain in our billing cycle but also applicable for additional restoration charges (with interest for late payments as per agreement).

Post suspension, you will have 30 days to make payment to reactivate your account.

If not done so, your account will be subjected to termination.

Termination of account means your account will lose all of the data stored in your instances which is irreversible.

To prevent suspension,

Please make the payment by going to the invoice that is outstanding or if you prefer to make a wire transfer, please share the transfer confirmation receipt.
In case you encounter problems while making the payment, reply to our email or write to [email protected]

To prevent suspension

Please make the payment by going to the invoice that is outstanding or if you prefer to make a wire transfer, please share the transfer confirmation receipt.
In case you encounter problems while making the payment, reply to our email or write to [email protected]

Please also check:

Check the expiration date on your card.

Check the credit limit of your card. If we’re using the correct card then you might want to verify with your bank that the charge amount isn’t higher than the card’s limit.

Consult with your bank. If everything still seems fine, you may also need to ask your bank about electronic or Internet purchases. Some banks place restrictions on these types of purchases, and this might be the problem.

We hope that you will make the payment promptly to keep your account in good standing.

Please also check

Check the expiration date on your card.

Check the credit limit of your card. If we’re using the correct card then you might want to verify with your bank that the charge amount isn’t higher than the card’s limit.

Consult with your bank. If everything still seems fine, you may also need to ask your bank about electronic or Internet purchases. Some banks place restrictions on these types of purchases, and this might be the problem.

We hope that you will make the payment promptly to keep your account in good standing.